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AttentionWe will achieve success when we begin to understand that our main service involves paying attention to our guests.In this fast-paced society, there is a lack of attention and contact
between people. In our wellness
industry, the main service should involve paying attention to our
guests. Understanding the meaning of attention and knowing how to
present it is crucial in making the difference. The results will be
reflected in positive reviews through social media. Here are some
secrets behind the meaning of attention: attention in service actually
entails more recognition of people. When there is less time, we share
less recognition, and this has a negative effect, as it is one of our
basic needs.
And it starts all with your employees...
In many
studies, the results indicate that employees prefer true appreciation
for their work, and not just a decent salary. People need mental
reinforcement as well, since there is less time for profundity.
Understanding this need by already offering a pleasant environment, such
as a Spa, makes it easier to fulfil our guests’ needs. Moreover, this
is not very difficult to do, since the secret lies in offering little
unexpected extras to our guests. That is the meaning of psychology
behind service. Sometimes, simply making eye contact at the right moment
does the trick. Visiting a large hotel in London, I was surprised
when, at breakfast time, nobody even bothered to ask me if I enjoyed
London, saw a good show, or visited a little secret that the server knew
of. Many people in hospitality focus on the process of service, like
buffet presentation, the way coffee is poured, etc. The attention aspect
entails sharing information with your guest, from the heart. Everyone
in our Spa has the power to do this, and should do it. This is true,
whether you are a receptionist, a server in a restaurant, a skincare
specialist, massage therapist or technician. Everyone will be presented
with an opportunity to make the difference, every day.
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