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Guest Service Psychology

More and more spa operators realise that traditional marketing no longer works. Guests who are planning to buy an experience are checking the reviews on the Internet. External sources, such as word-of-mouth and customer reviews on social media, will soon be the only relevant information. We train wellness staff to influence guest behaviour by using the right psychology. This leads to WOW experiences that guests will share in their reviews. The management information that is available, can help you to understand guests’ future wishes, which is crucial to anticipate. Let your own guests provide you with the opportunity to increase their loyalty and create ambassadors. To achieve this results you need the right attitude and that's what you will learn via power Attitude Training.

One of the privileges of membership of ISWKC is a free Power Attitude Training for your management team.

More information? Email Robert Teulings.