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Picture this....After a big investment in your Spa project and a lot of energy thrown in pre-opening, you come to the conclusion that your team is executing  the process very well, but is unable to deliver exceeding guest service. The judgment and the enthusiasm of your guest reviews define the success of your Spa resort.
If your goal is to use guest experiences in reviews as a marketing tool, you need to be in the 9+ score level to establish a mindset position. As a spa operator you will understand that you can not combine running your daily operation and work on right mindset via target training to achieve that extra mile. At ISWKC we have close contact to attitude trainers who only focus on average spent and other beneficial topics contributing to GOP line.

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